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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q36-Q41):

NEW QUESTION # 36
What are common group types used in ServiceNow for managing foundational data?
Choose 3 answers

A. Assignment groups
B. Financial groups
C. Security groups
D. Workflow groups
E. Process groups

Answer: A,C,D

Explanation:
ServiceNow uses various group types to manage foundational data and control access to information. The most common ones include:
A: Assignment groups: These groups are used to assign tasks and responsibilities to specific teams or individuals. They are often used in ITSM processes like incident management, problem management, and change management.
B: Workflow groups: These groups are used to define who receives notifications and approvals within workflows. They help automate processes and ensure that the right people are involved at each stage.
C: Security groups: These groups control user access to different parts of the ServiceNow platform and its applications. They are used to enforce security policies and restrict access to sensitive data.
Why not the other options?
D: Financial groups: While ServiceNow has applications for financial management, "financial groups" is not a standard group type within the platform.
E: Process groups: While processes are essential in ServiceNow, "process groups" is not a standard grouping mechanism. Processes are typically managed through workflows and applications.

NEW QUESTION # 37
How does a phased implementation diagram differ from a ServiceNow capability map?

A. It provides an overall picture of all products in use.
B. It shows products implemented in each phase.
C. It tracks products migrated across phases.
D. It maps end-user requirements to products.

Answer: B

Explanation:
A phased implementation diagram focuses specifically on showing which products are implemented in each phase of a ServiceNow rollout. It provides a visual representation of the implementation timeline and the planned deployment of different ServiceNow products or modules over time.
How it differs from a capability map:
Capability Map: A capability map provides a broader view of the ServiceNow platform and its capabilities. It maps business processes or functions to the ServiceNow products that support them. It's not specifically tied to implementation phases.
Why not the other options?
A: It provides an overall picture of all products in use: This is more aligned with a capability map.
B: It maps end-user requirements to products: While this might be considered during implementation planning, it's not the primary purpose of a phased implementation diagram.
D: It tracks products migrated across phases: While migrations might be part of the implementation, the diagram focuses on showing what's implemented in each phase, not the migration process itself.

NEW QUESTION # 38
What components constitute the application layer security within ServiceNow?
Choose 3 answers

A. Full Disk Encryption (FDE)
B. IP address access control
C. Multi-Factor Authentication (MFA)
D. Access Control Lists (ACLs)
E. Platform Encryption (PE)

Answer: B,C,D

Explanation:
Application layer security in ServiceNow focuses on protecting data and functionality within the ServiceNow application itself. The following components contribute to this:
A: Multi-Factor Authentication (MFA): MFA adds an extra layer of security by requiring users to provide multiple forms of authentication (e.g., password, security token, biometric verification) to access the application.
C: Access Control Lists (ACLs): ACLs define which users or roles have permission to access, modify, or delete specific data and functionality within the application.
E; IP address access control: While technically a network layer control, IP address access control is often implemented and managed within the ServiceNow application. It restricts access to the instance based on IP address ranges.
Why not the other options?
B: Platform Encryption (PE): This is a broader encryption solution that protects data at rest across the platform, not specifically at the application layer.
D: Full Disk Encryption (FDE): This encrypts the entire hard drive of the server where the ServiceNow instance is hosted, providing protection at the infrastructure level, not the application layer.

NEW QUESTION # 39
What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?

A. Usability testing
B. System testing
C. Smoke testing
D. Integration testing

Answer: A

Explanation:
Usability testing is the type of testing that relies on human observation to assess the user-friendliness of a software product.
In usability testing:
Real users interact with the software or product in a realistic setting.
Observers watch and record user behavior, noting any difficulties, frustrations, or areas of confusion.
Feedback is gathered from users to understand their experiences and identify areas for improvement.
Why not the other options?
A: Smoke testing: A quick, preliminary test to ensure basic functionality is working.
C: Integration testing: Tests the interaction between different modules or components of a system.
D: System testing: Tests the entire system as a whole.

NEW QUESTION # 40
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers

A. Create a service-centric Configuration Management Database (CMDB)
B. Enhance cybersecurity measures across systems
C. Automate routine IT infrastructure updates
D. Establish links between IT infrastructure components and application services
E. Oversee software licensing for various platforms

Answer: A,D

Explanation:
Service Mapping in ServiceNow has two primary capabilities:
A: Create a service-centric Configuration Management Database (CMDB): Service Mapping helps shift the focus of the CMDB from individual components to a service-centric view. It achieves this by mapping the relationships between infrastructure components and the services they support, providing a clear understanding of how IT supports business services.
E: Establish links between IT infrastructure components and application services: This is the core function of Service Mapping. It automatically discovers and maps the dependencies between applications, infrastructure (servers, databases, network devices), and the services they deliver. This creates a visual representation of the IT landscape and how it supports business services.
Why not the other options?
B: While Service Mapping can indirectly contribute to cybersecurity by providing visibility into the IT environment, enhancing cybersecurity measures is not its primary function.
C: Automating routine IT infrastructure updates is typically handled by other ServiceNow capabilities like Orchestration, not Service Mapping.
D: Software licensing management is usually handled by Software Asset Management tools, not Service Mapping.

NEW QUESTION # 41
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100% Pass Quiz CTA - ServiceNow Certified Technical Architect (CTA)–High-quality Valid Dumps Free

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q36-Q41):

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